Dreamster Grievance Redress Mechanism is an online grievance redressal system which helps the institute to establish a complaint management system for the fair redressal of student grievances. Using an efficient grievance redressal system, every educational institution can claim to be accountable, responsive and user-friendly in terms of the services it provides.
UGC vide letter No.D.O.F.No14-4/2012(CPP-II) dated 07 May 2019 had made itmandate for all Colleges affiliated to any university to have an online student greivance redressal portal implemented in respective college website within 3 months of publishing the above said letter. We have created a system as per the UGC guide lines which can be easily incorporated into your existing website or can be offered as a hosted service from our side.
1. Principal — Super Admin Role
(a) Has full visibility of the system
(b) Manage Courses (Add / Edit / Delete)
(c) Manage Staff (Add / Edit / Remove)
(d) Manage Categories(Add / Edit / Remove)
(e) Manage Departments (Add / Edit / Remove)
(f) Reply to Grievances.
(g) Reset passwords of staff.
2. Nodal Officer
(a) Has full visibility of the system.
(b) Manage Grievances of entire institution.
(c) Reply to student grievances.
(d) Generate reports on grievances raised by students.
3. Staff Member
(a) Can view the grievances of students under his department.
(b) Reply to student grievance.
(c) View status of grievances raised under his department.
(a) Signup with email id and mobile number
(b) Register the grievance.
(c) View the status of the grievance raised by him / her.
(d) View the replies to the grievance raised by him / her
(e) Re-open own closed complaint.
How do you solve the grievances in your institution? Do you think that the grievance redressal in your institution is unbiased and always done correctly? In this days of increasing internal conflicts, an effective student grievance redressal system is necessary for every educational institution to address the complaints of students. Grievances in educational institutions may adversely affect the morale, productivity and willingness of the stakeholders to co-operate with the institution. Owing to the greater demand of grievance handling system in higher education, University Grants Commission (UGC) has made it mandatory for its affiliated institutions to establish online grievance redressal system to solve the grievances or complaints of the students.
Most institutions welcome this suggestion from UGC as they find it difficult to address grievances in the most discreet manner. Online grievance redressal system is intended to redress grievances in a confidential way keeping the rights of institute protected. Through the establishment of a grievance redressal system, the complainant gets assured that his/her rights will be protected by the institution. Since grievance registration and disposal using online system is quite effortless and time-saving, aggrieved person need not approach the grievance consultant directly to communicate his/her complaint. Systematic and transparent handling of grievances helps the petitioner relieve his/her feeling of dissatisfaction.
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